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Frequently Asked Questions

  • Reports and Analytics - FAQ
  • BookJane App - Android Users - Download Link
  • Browser / Cache Issues
  • Creating Custom Fields
  • What happens if I am in a different time zone than the location I am posting shifts for?
  • Can I communicate directly with Marketplace workers through the app?
  • What happens if I edit an accepted shift?
  • What happens if I need to cancel a Marketplace accepted shift?
  • I have questions about my invoice.
  • What is BookJane?
  • How do I access BookJane?
  • What is on my dashboard?
  • Does BookJane follow seniority rules for facilities that have unions?
  • I requested a specific CareNetwork worker for a recurring shift, but more than one confirmed. Why?

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